PROJECT OVERVIEW
INTRODUCTION
In response to the growing complexity of projects and internal communication challenges within our expanding construction company, I spearheaded a service design project focused on developing a comprehensive Customer Relationship Management (CRM) system. The objective was to address the evolving needs of the company as it ventured into multifaceted projects while fostering effective communication channels with clients and external partners.
USER RESEARCH
service blueprint
THE SOLUTION
Conclusion
The successful implementation of the CRM SaaS system marked a transformative step for our construction company. By addressing internal communication challenges and tailoring solutions to the needs of different stakeholders, we not only streamlined project management but also significantly enhanced project outcomes. The establishment of metrics and proactive service recovery strategies further solidified client satisfaction and trust, positioning our company for continued success in the dynamic construction industry.
